Terms & Conditions
These terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Cheap Monday through H & M Hennes & Mauritz GBC AB (“Cheap Monday” “us” or “we”), at Cheap Monday Online (also referred to as the “website”) hereinafter referred to as the “Terms and Conditions”. Please read our Terms and Conditions carefully before placing any orders on www.cheapmonday.com . By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
We recommend that you download our Terms and Conditions to keep a copy for your reference. Apple users, please use Adobe Reader to view the document
1. HOW TO SHOP ONLINE
a. Shipping country
When you enter cheapmonday.com we will detect the country you are browsing from and this will be pre-selected as your shipping destination. You can change country at any time before the final check-out step.
The Cheap Monday online store only offers products that we have in stock. Browse the site to select the items you like and add them to your shopping bag. Please note that all orders are subject to availability, and items in your shopping basket are not reserved and may be purchased by other customers until you have completed all check-out steps.
You can always view, change or delete items in your shopping bag before you proceed to the check out.
To be able to place an order from the website you will be asked to register and provide your personal details. You must provide your real name, phone number, e-mail address and other requested information as indicated. Please note that we do not ship to P.O. box addresses or sell to companies, only private individuals. You are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please update your personal details at cheapmonday.com or notify us immediately by calling Cheap Monday Customer Service or via email firstname.lastname@example.org. We may change registration requirements from time to time.
Your username on cheapmonday.com will always be the email address you entered when registering. The account password you provide should be unique and kept secure, and you must notify Cheap Monday Customer Service immediately of any breach of security or unauthorised use of your account.
c. Submitting your order
Before proceeding to payment, you can review your order (including your total price inclusive of VAT and shipping charges) and make changes if needed. You may choose to provide us with contact details such as your mobile phone number or email address for delivery notification.
You are bound by your order from the moment you accept the online offer of Cheap Monday and the conditions thereby stipulated have been fulfilled (once the order has been submitted and payment confirmed on the website or via Cheap Monday Customer Service order via telephone). Please note that the order will not be valid if Cheap Monday cannot confirm the billing and shipping addresses that you provide. We also reserve the right to only accept orders from those aged over 18 years old.
Orders must be placed online or via telephone to Customer Service. Cheap Monday do not accept order via email.
Payment towards online store purchases can be made with a valid card by a provider accepted by Cheap Monday online, by invoice or with a PayPal account. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The total order sum will be checked and reserved against your credit/debit card or marked as pending on your PayPal account until the time of dispatch from our warehouse. Cheap Monday reserves the right to restrict multiple quantities of an item, or of orders, being shipped to any one customer or postal address.
The same payment terms apply to customers placing their order online as well as via telephone. We do not accept orders via email.
e. Order confirmation
You will receive an immediate online confirmation on your screen at the end of the check-out, as well as an email confirmation of your order from Cheap Monday.
f. Changes to your placed order
We aim to be really fast at picking and packing, so please note that once your order has been placed and you have received an order confirmation email, you may not make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact Cheap Monday Customer Service immediately.
2. PRICING POLICY AND CHARGES
Prices are shown in € (Euro) for all shipping countries except for shipments to addresses in Denmark, where prices will be shown in Danish kroner (DKK), Sweden, where prices will be shown in Swedish kronor (SEK) and the UK, where prices will be shown in British pounds (£/GBP). This only applies to customers sending their orders to an address in Denmark, Sweden or the UK.
All prices displayed in the Cheap Monday online store include country specific Value Added Tax (VAT) and exclude shipping fees. The shipping fees will be added to the order in the check-out step and might differ based on which country your order is shipped to. You can select shipping country when entering or browsing the website, or when entering your details in the check-out step. Please find more information about our delivery charges for each country under section 4 (Delivery and Shipping) .
We offer payment with credit/debit card, Paypal and invoice. Orders placed against a VISA card or MasterCard can be processed online or via the telephone. Orders placed against a PayPal account can only be processed online. We only accept cards with billing addresses in one of the countries that Cheap Monday Online ships to, in addition to cards registered to an address in Norway, Luxembourg or Switzerland. Please note that we cannot accept any other payment methods.
When paying by card or PayPal, Cheap Monday reserves the right to check the validity of the card or PayPal account, that there is enough funds to cover the purchase sum, and validate the billing address details of the purchaser. Cheap Monday reserves the right to deny any purchase. Your card or PayPal account will only be debited after your order has been dispatched from the warehouse. The currency used is Euro (€/EUR) for all countries except for Denmark where Danish kroner (DKK) will be used, Sweden where Swedish kronor (SEK) will be used, and the UK where British pounds (£/GBP) will be used. VAT is included in all our prices and will be updated on the online store, when you select shipping country. Please note that all prices and product information on cheapmonday.com are subject to change. We cannot provide information about, or guarantee item availability in our stores via the website; some garments that can be seen online are only available, or may be sold out, in select stores. If you are a customer whose card or PayPal account is not denominated in € (Euro), SEK (Swedish kronor), DKK (Danish Krone) or British pounds (£), the final transaction amount will be calculated in accordance with the applicable exchange rate on the day your card issuer or PayPal processes the transaction.
a. Invoice payments in Germany
We offer open invoice in cooperation with Arvato payment solutions GmbH. Payment terms are 14 days and a fee of 1 EUR will apply when using the invoice as a payment method. Delivery will be made to the customer's address.
To be able to pay with the invoice you need to be 18 years or older and be approved in the credit evaluation which will take place at order confirmation. If you choose payment with invoice the resulting claim will be sold and assigned on grounds of a revolving Factoring-Contract to Arvato payment solutions GmbH, Gütersloher Str.123 in D-33415 Verl.
The invoice will be sent to your registered email address. If the payment is delayed, Arvato payment solutions GmbH will send a payment reminder where a legal reminder fee of 2.50 € will apply. If the payment is not made, the invoice will be transferred to debt collection and legal debt collections fees will apply in accordance to the appropriate national statuary rule (In Germany: Einführungsgesetz zum Rechtsdienstleistungsgesetz” – RDGEG – in connection with “Rechtsanwaltsvergütungsgesetz” – RVG – analog; in Austria: Inkassohöchstsätze-Verordnung). Cheap Monday reserves the right to refuse delivery and to review the customer’s creditworthiness.
b. Invoice payments in Austria
We offer invoice payments in cooperation with Arvato payment solutions GmbH. Payment terms are 20 days and a fee of 1 EUR will apply when using Invoice as payment method. Delivery will be made to the customer’s address. To be able to pay with invoice you need to be age 18 or above and be approved in the credit evaluation that will be done at order confirmation. If you choose payment with invoice the resulting claim will be sold and assigned on grounds of a revolving Factoring-Contract to Arvato payment solutions GmbH, Wilh.-Th.-Römheld-Str. 26 in D - 55130 Mainz. The invoice will be sent separately by E-mail. If the payment is delayed Arvato payment solutions GmbH will send a payment reminder where a legal reminder fee of 5,90 € will apply. If the payment is not made the invoice will be transferred to debt collection and legal debt collection fees in accordance with the appropriate national statutory rules (In Germany: “Einführungsgesetz zum Rechtsdienstleistungsgesetz” – RDGEG – in connection with “Rechtsanwaltsvergütungsgesetz” – RVG – analog; in Austria: Inkassohöchstsätze-Verordnung) will apply. Cheap Monday reserves the right to refuse delivery and to review the customer’s creditworthiness.
c. Invoice payments in Netherlands
We offer invoice in cooperation with Gothia BV . Payment terms are 14 days and a fee of 1 EUR will apply when using Invoice as payment method. Delivery will be made to the customer’s registered address. To be able to pay with invoice you need to be age 18 or above and be approved in the credit evaluation that will be done at order confirmation. The invoice will be sent separately by E-mail. If the payment is delayed Gothia BV will send two payment reminders where a legal reminder fee of 8 EUR will apply on the second reminder. We will also charge interest rate of 3% per month from the invoice due date. If payment is not made the claim will be transferred to debt collection and legal debt collection. The extrajudicial costs shall be determined on the basis of the provisions of article 6:96 Dutch Civil Code, in particular the (Wet normering buitengerechtelijke incassokosten en het bijbehorende Besluit). Cheap Monday reserves the right to refuse delivery and to review the customer’s creditworthiness.
d. Invoice payments in Finland
We offer open invoice in cooperation with arvato Finance. Payment terms are 20 days and a fee of 1 EUR will apply when using Invoice as payment method. Delivery will be made to the customer’s registered address found in the national register. To be able to pay with invoice you need to be age 18 or above and be approved in the credit evaluation that will be done at order confirmation. The invoice will be sent separately. If the payment is delayed arvato will send a payment reminder where a legal reminder fee of 5 EUR will apply. We will also charge- in accordance with the Interest Rates Acts - penalty interest from the invoice due date. If payment is not made the invoice will be transferred to debt collection and legal debt collection fees will apply. Cheap Monday reserves the right to refuse delivery and to review the customer’s creditworthiness.
e. Invoice payments in Sweden
We offer open invoice in cooperation with arvato Finance AB. Payment terms are 20 days and a fee of 19 SEK will apply when using Invoice as payment method. Delivery will be made to the customer’s registered address found in the national register.To be able to pay with invoice you need to be age 18 or above and be approved in the credit evaluation that will be done at order confirmation. The invoice will be sent separately. If the payment is delayed arvato will send a payment reminder where a legal reminder fee of 60 SEK will apply. We will also charge interest rate of 2% per month from the invoice due date. If the payment is not made the invoice will be transferred to debt collection and legal debt collection fees of 180 SEK will apply. Cheap Monday reserves the right to refuse delivery and to review the customer’s creditworthiness.
f. Invoice payments in Denmark
We offer invoice in cooperation with arvato Finance A/S. Payment terms are 20 days and a fee of 19 DKK will apply when using Invoice as payment method. Delivery will be made to the customer’s registered address found in the national register. Registered address in Denmark need to be the same as the one on your customer account. To be able to pay with invoice you need to be age 18 or above and be approved in the credit evaluation that will be done at order confirmation. The invoice will be sent separately by E-mail. If the payment is delayed arvato will send two payment reminders where a legal reminder fee of 100 DKK will apply on each. We will also charge interest rate of 2% per month from the invoice due date. If the payment is not made the invoice will be transferred to debt collection and legal debt collection fees according to the law will apply. Cheap Monday reserves the right to refuse delivery and to review the customer’s creditworthiness. arvato Finance A/S will process the customers personal data in accordance with the Danish Act on Processing of Personal Data (Persondataloven). Personal data will be collected, stored and processed for the purpose of completing the customer’s order, identifying the customer, perform a credit check and for statistical purposes. By selecting payment through invoice the customer gives consent for arvato Finance to perform identification control and credit check using external and internal databases.
4. DELIVERY AND SHIPPING
Select the country where you would like your items to be delivered at the bottom of the web page, under “Shipping to”. If you have already added items to your shopping bag they will not disappear if you change your shipping destination. The shipping destination may be changed until you reach the checkout. Please note that all prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to.
Cheap Monday will take the greatest of care to be as accurate as possible when receiving and dispatching orders.
Cheap Monday will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 2-7 working days from the time of placing the order. Delivery times may vary depending on where the order is to be delivered, though the latest within 30 days from order date.
Please note that we only sell items that we have in stock. Garments may sell out during the shopping session, and stock availability will be updated once you reach the check-out. We aim to dispatch all orders within 24 hours (Monday - Friday) with the exception of sale and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Cheap Monday is not responsible for any delays caused by destination customs clearance processes.
If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option and has a right to terminate the agreement, free of charge. In the case of termination in accordance with this paragraph, Cheap Monday will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination.
The place of delivery is deemed to be the address that the consumer makes known to Cheap Monday at the time of registering personal details and placing the order.
Please note that we only ship to home or office addresses and not to P.O. box addresses.
a. Shipping destinations and shipping fees
Shipping fees specified in € (Euro), DKK, SEK or £ (GBP) will be displayed in checkout. We do not ship to the over-sees territories marked as ‘excl.’ in brackets below.
The fees per destination are as follows:
Czech Republic 5€
Denmark 45 DKK (excl. Faroe Island and Greenland)
Finland 5€ (excl. Aland Island)
France 5€ (excl. Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands)
Germany 5€ (excl. Island Helgoland, and area of Busingen)
Italy 5€ (excl. Campione d'Italia, Livigno, San Marino, Vatican City)
Portugal 5€ (excl. Madeira, Azores)
Spain 5€ (excl. Canary Islands, Ceuta, Melilla)
Sweden 45 SEK
The Netherlands 5€ (excl. Aruba, Curacao, Sint Maarten, Bonaire, Saba, Sint Eustatius)
United Kingdom £4 (excl. Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands)
5. RIGHT OF RETURN/CANCELLATION
a. Our policy
You have the right to cancel your purchases within a period of 14 calendar days after the day of delivery of the goods. We trust that you will treat the product and its packaging with care - please return items undamaged and unused, with all Cheap Monday labels and tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, belts and any packaging such as dust bags, shoe boxes and leather tags should be included with your return. During this period of 14 calendar days you have the right to cancel, which means that you are allowed to change your mind and send back the goods you have received - as far as this is reasonably possible - in the original state and packaging, without any obligations from your side, apart from the shipping fees to our warehouse in Germany. If you want to do this, you must send back the goods undamaged and unused in the way that is described under “Returns” section in our Cheap Monday online shop. For hygienic reasons underwear, swimwear, bodies or pierced jewellery cannot be returned (faulty goods can of course be returned).
b. Shoes, Lingerie and Swimwear
All shoes should be tried on a carpeted surface before wear. Shoes should always be returned in the same box they were delivered, and the shoe box must be protected and put inside a solid cardboard box, preferably the original Cheap Monday packaging. Shoes returned without the box may be rejected as return. For hygienic reasons underwear, swimwear, bodies or pierced jewellery cannot be returned (faulty goods can of course be returned).
c. Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you are returning a faulty item, you are entitled to a full refund including costs for return.
We have made every effort to display as accurately as possible the colours of our products that appear on cheapmonday.com If there are colour differences between the colours shown on the website on your computer and the actual colours of the garments, this may be due to the colour reproduction on your computer.
7. TRANSPORT WARRANTY
All consignments that are sent are insured by Cheap Monday. If you discover any damage to the package before you open it, you must report this to the forwarding company, or for shipments to Sweden, Denmark and Finland the collection point where you picked up your consignment. If you have already opened the consignment when you discover the damage, you must follow the instructions on the back of the return note that is attached to the consignment.
Damaged goods are replaced free of charge by Cheap Monday.
8. MINIMUM AGE
In order to shop at Cheap Monday online store you must be at least 18 years old.
9. PROTECTION OF PRIVACY
The Data Protection Act 1998 sets out requirements for how we store and disclose your personal information. Cheap Monday assumes responsibility for all personal information that you make available to us. The details are used for verifying, accepting and processing delivery agreements and for managing the customer relationship thereby arising, pursuing outstanding payments, combatting fraud and misuse and complying with statutory regulations. The information is also used with your consent for Cheap Monday’s marketing activities.
H & M (Cheap Monday) is registered as a data controller for the purposes of the Data Protection Act 1998. If you have any queries about how we use your personal information or would like to see a copy of it, please contact us by sending an email to email@example.com.
Cheap Monday does not pass on any information to a third party. The Head of Personal Data is responsible for the data at H&M and its subsidiaries. You can make a request to see the personal details that we have for you by emailing firstname.lastname@example.org.
10. APPLICABLE LAW
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Swedish law. If any local mandatory consumer law provisions are applicable, Cheap Monday will consider such provisions and make country specific adjustments. Cheap Monday may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
11. OWNERSHIP OF RIGHTS
All rights, including copyrights at cheapmonday.com remain with H & M Hennes & Mauritz AB and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
12. CHEAP MONDAY ONLINE CUSTOMER SERVICE
We are here to help. If you have questions, complaints or any concern regarding your online purchase or the website you can call or email our English speaking customer service team. Please note that this is customer service for Cheap Monday Online only.
Call us on +44 (0) 344 844 8505 (calls cost no more than a national rate call and must count towards any inclusive minutes from a landline, cellphone prices may vary. International call charges apply, rates may vary)
or e-mail us on: email@example.com
13. COMPANY INFORMATION
Cheap Monday is a brand under the H & M Group. Registered office:
H&M Hennes & Mauritz GBC AB
Master Samuelsgatan 48
106 38 Stockholm
Company Registration number: GBC - 5560701715
VAT registration number SE 556070171501
14. TRANSLATION (PREVAIL CLAUSE)
In the event there is a conflict between this English version of the Terms and Conditions and a translated version, the English version shall prevail.
Download our terms and conditions here.