ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Cheap Monday (a brand within the H&M group).

What is ADR?

ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

How do I submit a complaint using the ADR process?

If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Austria
# Schlichtung für Verbrauchergeschäfte*
Mariahilfer Straße 103, Stiege 1, Top 18
Wien, 1060
Austria

# Internet-Ombudsmann*
http://www.verbraucherschlichtung.at
http://www.ombudsmann.at

Belgium
"Service de Médiation pour le Consommateur*
North Gate II, Boulevard du Roi Albert II, 8
Bruxelles, 1000
Belgium"
http://www.mediationconsommateur.be

Czech Republic
"Ceská obchodní inspekce*
Stepanska 15
Praha, 12000
Czech Republic "
http://www.coi.cz

Germany
"Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.*
Straßburger Str. 8
Kehl, 77694 "
https://www.verbraucher-schlichter.de

Denmark
"Konkurrence- og Forbrugerstyrelsen*
Carl Jacobsens Vej 35
Valby, 2500 
Denmark "
http://www.forbrug.dk

Finland
"Kuluttajariitalautakunta*
Hämeentie 3, PL 306
Helsinki, 00531
Finland "
http://www.kuluttajariita.fi

France
"Médiateur du commerce coopératif et associé*
77, rue de Lourmel
Paris, 75015
France "
http://www.mcca-mediation.fr

Hungary
"Budapesti Békélteto Testület*
Krisztina krt. 99.
Budapest, 1016 
Hungary
"
http://www.bekeltet.hu/

Ireland
"Dublin District Small Claims Office (or the local District Court Office in the area where you live)
1st Floor
Áras Uí Dhálaigh
Inns Quay
Dublin 7
D07 N972"
http://www.courts.ie/courts.ie/Library3.nsf/PageCurrentWebLookUpTopNav/Small%20Claims%20Procedure

Italy
"Camera Arbitrale di Milano*
Via Meravigli 7
Milano, 20123
Italy"
http://www.risolvionline.com

Netherlands
"Stichting Geschillencommissies voor Consumentenzaken*
Bordewijklaan 46
Den Haag, 2591RX
Netherlands "
http://degeschillencommissie.nl

Poland
Dispute resolution bodies are currently not available in Poland/Spain.

Portugal
"Centro Nacional de Informação e Arbitragem de Conflitos de Consumo*
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Lisboa, 1099032
Portugal
"
http://www.arbitragemdeconsumo.org

Spain
Dispute resolution bodies are currently not available in Poland/Spain

Sweden
"Allmänna reklamationsnämnden*
Box 174
Stockholm, 10123
Sweden
"
http://www.arn.se

Slovenia
"Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia"
http://www.ecdr.si

Slovakia
"Spolocnost ochrany spotrebitelov (S.O.S) Poprad*
Bajkalská 2335/3
Poprad, 05801 Slovakia "
http://www.sospotrebitelov.sk

United Kingdom
"Small Claims Mediation(UK) Ltd*
33 Leicester Road
Leicester, LE84GR
United Kingdom "
http://www.small-claims-mediation.co.uk



*These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) http://ec.europa.eu/consumers/odr/

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Registered number: 556070-1715

If you have any questions or concerns then get in touch.
Phone:
UK
Call us on: 0344 8448505 (Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

All other countries
Call us on: +44 (0) 344 8448505 (International call charges apply. Landline call charges apply and mobile phone prices may vary). English speaking customer service.

E-mail:
You can also drop us an e-mail on: customerservice.uk@cheapmonday.com

Visit Contact us for more details.