Customer Service - Contact us
If you have any questions or concerns then get in touch. Our English speaking team is here to help, seven days a week. You can call us or e-mail us, you choose! We will answer your call in a few minutes, and your e-mail within 24 hours.
If you have a question about one of our stores, please check out the 'Stores' section to find the contact information.
Call us on: 0344 8448505 (Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)
All other countries
Call us on: +44 (0) 344 8448505 (International call charges apply. Landline call charges apply and mobile phone prices may vary). English speaking customer service.
Customer Service opening hours:
All other countries:
Monday - Friday: 09:00 - 22:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
Please note that we are closed on UK Christmas Day 25th December.
Monday - Friday: 10:00 - 23:00 EET
Saturday: 11:00 - 20:00 EET
Sunday: 11:00 - 19:00 EET
UK and Ireland:
Monday - Friday: 08:00 - 21:00 GMT
Saturday: 09:00 - 18:00 GMT
Sunday: 09:00 - 17:00 GMT
UK HOLIDAY HOURS
24/12/2016: 09.00-17.00 GMT
26/12/2016: 09.00-17.00 GMT
31/12/2016: 09.00-17.00 GMT
01/01/2017: 09.00-17.00 GMT
You can also drop us an e-mail on: firstname.lastname@example.org
Questions about your invoice (provided by our invoice partner Arvato):
If you have any questions about your invoice you can contact Arvato directly as well. See contact details for each country center below.
Phone number +31 (0)513-741030
Opening hours: Mon-Thur 08:30-17:00, Friday 10:00-17.00
Phone number +45 70272795
Opening hours: Mon-Thur 08:30-16:00, Friday 8:30-15.30
Phone number +358 (0)207 229 462
Opening hours: Mon-Fri 8.00-17.00
Phone number +46 340-59 61 00
Opening hours: Mon-Fri 8:00-17.00