RETURNS & EXCHANGES
To us, no order is complete until you are totally satisfied; so don’t worry if you change your mind. You have 14 days to return anything that isn’t quite right. We’ll give you a refund within 30 days. All we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. For hygiene reasons, underwear, swimwear, bodies and pierced jewellery cannot be returned. However, faulty goods can - and should - of course be returned regardless, so that you can be completely satisfied with your Cheap Monday online experience!
How to return or exchange items in Finland, Sweden, Denmark and Germany: use the return note in your package
You will find a return and delivery note in your parcel. If you would like to return or exchange an item you have bought, fill in the item number(s) and return code on the return slip included on your package. If you want to exchange for a different size or colour, enter those details too. Remember to include the note with the package you are returning! If possible, please help us save on waste by reusing the clear plastic bag and original outer packaging. Tape securely and attach the pre-printed return address label to the parcel. If you have any questions, don’t be shy-call our friendly customer service people! The return slip will provide us with all the details we need to expedite your return. Just place this form in the package with the item(s) you are returning.
How to return or exchange items in all other markets: use our online return registration
If you would like to return or exchange an item you have bought, you have 14 days to return anything that isn’t quite right. Go to our online returns registration and click on "Request a Return".
Fill in the original order number and your address details, select a delivery method for the return label (post or electronic), and click through. Fill in the return code on the return slip included on your package. If you want to exchange for a different size or colour, enter those details too.
Remember to include the note with the package you are returning! If possible, please help us save on waste by reusing the clear plastic bag and original outer packaging. Tape securely, attach the return label to the parcel, arrange for your local courier service, and keep the receipt as proof of postage. Return postage is always free for exchanges when you use the prepaid return address label.
You can track your return package here.
Exchanges - different colour or size
You are allowed to return an item to exchange for a different colour or size in the same product and will not be charged a return fee.
You cannot exchange for a completely different item eg. exchanging a shirt for trousers. In such cases you would just be refunded for the returned item.
For returns, we will deduct a set fee of 4 EURO, 40 SEK, 40 DKK for the return postage (except UK, DE, FI, FR, where return fee is free of charge) from your refund when we have received and approved your returned item or items (if you use the prepaid label, the cost is the same no matter the amount of items you are returning). Please note that we do not accept or cover the cost of items returned without sufficient postage. If you have any questions, don’t be shy - call our friendly customer service people! You’ll find the phone number under “Customer Service.”
You have 14 days to return your items, and we'll give you a refund within 30 days from registering your return. Unfortunately, items bought online cannot be refunded or exchanged in any of our stores.
Pay Pal and Credit card refunds
For payments funded with a bank account or PayPal balance, the refund is credited to the PayPal account and will show on your Paypal statement after 3 working days. Payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.
The amount will be credited when we have received your returns. Arvato (our credit partner) will not send you a new invoice with the adjusted amount. Please adjust your payment according to the returned amount, and pay the amount that is left after you deducted the amount returned.
If you have already paid by invoice and would like a refund to your bank account, please contact Arvato Finance on 0340-596100 within 48 hours. Otherwise, you will receive your refund by cheque and an extra fee may apply.
If you have any questions about your invoice, please contact arvatos customer service, see contact details.