Returns & Exchanges
To us, no order is complete until you are totally satisfied; so don’t worry if you change your mind. You have 14 days to return anything that isn’t quite right. We’ll give you a refund within 30 days. All we ask is that items are returned clean, unworn and have all of their tags on so that we can sell them again. For hygiene reasons, underwear, swimwear, bodies and pierced jewellery cannot be returned. However, faulty goods can - and should - of course be returned regardless, so that you can be completely satisfied with your Cheap Monday online experience!
Unfortunately, items bought online cannot be refunded or exchanged in any of our stores. For payments funded with a bank account or PayPal balance, the refund is credited to the PayPal account and will show on your Paypal statement after 3 working days. Payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.
How to return or exchange items
If you would like to return or exchange an item you have bought, go to our online returns registration and click on "Request a Return". Fill in the original order number and your address details, select a delivery method for the return label (post or electronic), and click through. Fill in the return code on the return slip included on your package. If you want to exchange for a different size or colour, enter those details too. Remember to include the note with the package you are returning! If possible, please help us save on waste by reusing the clear plastic bag and original outer packaging. Tape securely, attach the return label to the parcel, arrange for your local courier service, and keep the receipt as proof of postage. Return postage is always free for exchanges when you use the prepaid return address label. For returns, we will deduct a set fee of 4.00 € for the return postage (except UK, DE, FI, FR, where return fee is free of charge) from your refund when we have received and approved your returned item or items (if you use the prepaid label, the cost is the same no matter the amount of items you are returning). Please note that we do not accept or cover the cost of items returned without sufficient postage. If you have any questions, don’t be shy - call our friendly customer service people! You’ll find the phone number under “Customer Service.”
Finland, Sweden, Denmark and Germany
You will find a return and delivery note in your parcel. Please follow the instructions on the return note. The return slip will provide us with all the details we need to expedite your return. Just place this form in the package with the item(s) you are returning.
You can track your return package here.